Frequently Asked Questions

Our operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holiday)

Call us on +27838681055 or mail [email protected]

How do I change my order?

Please contact our Online Customer Support Centre on +27838681055 to assist you.

What is 3D secure?

3D Secure is an initiative by Visa and MasterCard to add an extra level of security when using your credit card online. A 3D Secure-enabled credit card will require the entry of a one-time PIN before your order can be placed. If you have never set your credit card up for 3D Secure one-time PINs, your bank will automatically take you through the process the first time you try and pay.

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store. You may call our Online Support Centre on +27838681055 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.